Privacy policy
Privacy Policy
Last updated: August 13, 2026
Falcon Equipment & Supply ("Falcon Equipment & Supply," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at www.falconesc.com, our stores, and our communications with you, including our SMS/text-messaging program.
Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website or services, including:
- Contact and account information — name, email address, mailing address, and mobile phone number.
- Order and transaction information — products purchased, service and repair records, and payment information processed by our payment provider.
- Communications — messages you send us and your preferences for receiving communications, including SMS/text messages.
- Website usage information — device and browser details, pages viewed, and similar information collected through cookies and comparable technologies.
How We Use Your Information
We use your information to:
- Process orders, service requests, and payments;
- Notify you when equipment is serviced or ready for pickup;
- Provide customer support and respond to your inquiries;
- Send marketing and service messages, including SMS/text messages, where you have consented;
- Operate, maintain, and improve our website and services; and
- Comply with legal obligations.
How We Share Your Information
We do not sell your personal information. We share personal information only with service providers who help us operate our business — for example, our e-commerce platform, payment processor, shipping and freight carriers, and financing partners — and only as needed for them to provide their services to us, or when required by law.
SMS/Text Messaging Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information collected as part of the SMS/text-messaging program — including your mobile phone number and your consent to receive messages — will not be shared with any third parties for their own marketing purposes. All other categories of data sharing described in this Privacy Policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS/Text Messaging Program
By opting in, you agree to receive marketing and service text messages from Falcon Equipment & Supply, such as sale announcements and notifications that your equipment is ready for pickup. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for help. See our SMS Terms & Conditions () for full program details. Your consent to receive text messages is not a condition of any purchase.
Your Choices
- Text messages: Reply STOP to any message to opt out at any time.
- Email: Use the unsubscribe link in any marketing email.
- Access and updates: Contact us to review or update your information.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Falcon Equipment & Supply
Email: info@falconesc.com
Phone: 217-582-2299