Return Policy

At Falcon Equipment & Supply, we want you to be happy with your purchase. If something isn’t right, here’s how returns work. Questions? Call 217-582-2299 or email info@falconesc.com.

New, Unused Items

New, unused items in their original packaging may be returned within 30 days of purchase with your receipt or proof of purchase. A restocking fee of up to 15% may apply. Refunds are issued to the original method of payment once the item is inspected.

Items That Cannot Be Returned

For safety and manufacturer reasons, we cannot accept returns on:

Used equipment and demo units
Gas-powered equipment that has been fueled or run
Parts that have been installed or used
Special orders and clearance / final-sale items
Items missing original packaging, parts, or documentation

Mowers, Tractors & Large Equipment

Because mowers, tractors, and implements are set up, inspected, and often delivered, these are sold in-store and handled case by case. If there’s an issue, contact us right away and we’ll make it right.

Warranty

Most new equipment is covered by a manufacturer’s warranty (Bad Boy, Grasshopper, and engine makers such as Kohler, Kawasaki, and Vanguard). Warranty repairs are handled through our service shop — we’ll help you file the claim. See the manufacturer’s warranty for full terms.

How to Start a Return

Bring your item and receipt to us at 102 West Broadway, Ogden, IL 61859, or call 217-582-2299 before making the trip so we can help. For service or a pickup, use our online scheduler.

This policy is a general guide; specific terms may vary by product and manufacturer. Please contact us with any questions.

ONE PRICE. NO SURPRISES.

Flat labor plus a parts kit for your model. You get your total when you book, before we touch the mower.

BASIC TUNE-UP RESIDENTIAL ONLY

Engine oil and filter, fuel filter and fuel stabilizer. A low-cost fall start. Add blades, air filter, plugs and the rest of the full service any time.

$105 to $120 $59 labor plus parts

FULL SERVICE, RESIDENTIAL

$159

labor plus your parts kit

See kit prices below

FULL SERVICE, COMMERCIAL

$199

labor plus your parts kit

See kit prices below

HYDRO MOWER SERVICE

$89 labor plus hydro kit

Hydro oil and filters run on their own schedule, not every year. We tell you when yours is due.

PREPAID PLANS

3-YEAR

$599 residential
$799 commercial

6-YEAR + HYDRO

$1,299 residential
$1,699 commercial

Buy with your new machine. Lock in your price.

BOOK BY DEC 1

Half-price pickup and delivery. Ask when our route day is in your town.

BRING A NEIGHBOR

Two mowers at one stop and you each save $15.

FOUND SOMETHING ELSE?

Repairs get 10% off parts, and we call you for approval before any extra work.

OTHER BRANDS WELCOME

We service all makes and models. Your price is shop labor plus the parts your machine needs, quoted before we start. Winter discounts depend on parts availability and how full our labor schedule is, so book early.

PARTS WE TRUST

We use Oregon blades, OEM engine filters and parts, and OEM-recommended oil. We’re official Kohler, Kawasaki, and Vanguard dealers and service many others. We also sell OEM Bad Boy Parts and OEM Grasshopper Parts.

PARTS KIT PRICES

Kit is parts only. Total is labor plus kit, before tax.

ZT Elite, Avenger, Maverick
Kit $50 to $75 · Total $209 to $234

Maverick HD
Kit $117 to $121 · Total $316 to $320

Rebel, Revolt, Rogue, Raider
Kit $83 to $117 · Total $282 to $316

Grasshopper 100V residential
Kit $130 · Total $289

Grasshopper gas, 200 to 900 series
Kit $115 to $130 · Total $314 to $329

Grasshopper diesel, 300D to 900D
Kit $189 to $192 · Total $388 to $391

EVERY FULL MOWER SERVICE INCLUDES

Engine oil and filter

Fuel filter replaced

Spark plugs replaced

Air filter cleaned or replaced

Fuel stabilizer added

Blades sharpened and balanced

Deck leveled and cleaned

Belts and pulleys inspected

All fittings greased

Battery and charging tested

Tires set, wheels torqued

Controls and tracking tested

BAD BOY TRACTOR WINTER TUNE-UP

$230 labor (2 hours) plus kit

Engine oil filter, fuel and air filters, hydrostatic check, greasing and a full inspection. Hydrostatic (HST) filter and fluid change, when due, is $89 labor plus parts.

MODEL

FILTER KIT

TOTAL, ABOUT

1022H · 1025H

$180

$410

2024H · 3026H

$213

$443

4025H · 4035H · 4035CH

$240

$470

5045S · 5055S

$273

$503

5045H · 5055H

$297

$527

TRACTOR FILTER KITS DO NOT INCLUDE OIL

Engine and hydro oil are billed separately. The amount depends on the service: a top-off or a complete drain and refill.

Tractor pickup and delivery available. Pricing depends on distance from Ogden, IL.

Prices are before tax and subject to change. Kit prices vary by machine and engine; your exact total is quoted when you book.