Return Policy

Return Policy

At Falcon Equipment & Supply, we want you to be happy with your purchase. If something isn’t right, here’s how returns work. Questions? Call 217-582-2299 or email info@falconesc.com.

New, Unused Items

New, unused items in their original packaging may be returned within 30 days of purchase with your receipt or proof of purchase. A restocking fee of up to 15% may apply. Refunds are issued to the original method of payment once the item is inspected.

Items That Cannot Be Returned

For safety and manufacturer reasons, we cannot accept returns on:

  • Used equipment and demo units
  • Gas-powered equipment that has been fueled or run
  • Parts that have been installed or used
  • Special orders and clearance / final-sale items
  • Items missing original packaging, parts, or documentation

Mowers, Tractors & Large Equipment

Because mowers, tractors, and implements are set up, inspected, and often delivered, these are sold in-store and handled case by case. If there’s an issue, contact us right away and we’ll make it right.

Warranty

Most new equipment is covered by a manufacturer’s warranty (Bad Boy, Grasshopper, and engine makers such as Kohler, Kawasaki, and Vanguard). Warranty repairs are handled through our service shop — we’ll help you file the claim. See the manufacturer’s warranty for full terms.

How to Start a Return

Bring your item and receipt to us at 102 West Broadway, Ogden, IL 61859, or call 217-582-2299 before making the trip so we can help. For service or a pickup, use our online scheduler.

This policy is a general guide; specific terms may vary by product and manufacturer. Please contact us with any questions.

Schedule a Service Pickup

Tell us what needs service and when works for you. We batch pickups by area to keep costs down, then call or text you to confirm your pickup time.

We will never charge anything here - this just gets you on our schedule. A real person confirms every pickup.